Refund policy

Before production starts

You can cancel for a full refund at any time before your project is marked in progress. That includes any add-ons.

After delivery

Every project includes one consolidated revision round. If the delivered design misses the brief, tell us what is wrong and we will fix it in that round.

If we do not deliver

If we fail to deliver the items listed in the package, you are entitled to a refund. Your live store is never changed without your approval, so a refunded project leaves your store exactly as it was.

Priority delivery

If you paid for Priority Delivery and we miss the 24-hour target after your project was marked ready for production, we refund the Priority Delivery fee.

Subscriptions

Cancel any time from your dashboard. Cancellation takes effect at the end of the current billing period, and past periods are not refunded.

How to ask

Open a support ticket from your dashboard or email us. Refunds go back to the original payment method.

Questions: hello@eyesonthis.site