Why low-cost projects go wrong

• No written scope, so "redesign" means one thing to you and another to the designer
• No deadline, so a one-week job is still open two months later
• Work done directly on the live theme, so mistakes are visible to customers
• Password sharing, which gives a stranger full control of your store
• Unlimited revisions promised, which in practice means the project never ends

Seven questions to ask before you pay

• Exactly which templates are included?
• When does the deadline start, and what is it?
• Will you work on a copy of my theme or the live one?
• How do you access my store? The right answer is a collaborator request.
• How many revision rounds are included?
• What is explicitly not included?
• What happens if I am not satisfied?

How a fixed scope makes a low price work

Agencies charge thousands partly because every project is quoted, negotiated and managed from scratch. We removed that overhead. The scope is the same for every customer and published on this site, checkout is online, and onboarding is a form instead of a series of meetings. The saving is in the process, not in the design time.

When you should spend more

If you need custom features, a migration from another platform, a brand identity from nothing or original photography, a $499 redesign is the wrong product. You need a larger engagement, and we would rather tell you that than take the order.